ABOUT US

Our Story

Bloomhill is your local cancer care organisation. Established in 1997 we have been servicing people within the greater Sunshine Coast region to live well with cancer for over 25 years.

In the past 8 years Bloomhill has welcomed 7,120 clients at the Centre, which includes patients, carers, children and bereaved family and friends. The growth in demand for our services has increased markedly in recent years. In the 2018-2019 financial year alone, Bloomhill actively supported 1224 clients – providing over 11,112 occasions of nursing and allied health care and attendances at our group lifestyle and wellness activities. You can find out more about our diverse array of services under the Get Help section of this website.

Bloomhill is leading the way nationally in cancer care support services, with several new centres now in operation that have been built upon the principles and practices of our integrative cancer care centre located in Buderim. These include Cancer Wellness Support (formerly Cancer Help) located in New South Wales Blue Mountains and Penrith, and the newly opened Cairns Organisation for United Cancer Health (COUCH). We are also championing a conversation around the need for increased government support for cancer care services such as ours which fall outside the scope of traditional views on cancer care being limited to primary health care providers.

With over 22 fully trained nursing, allied health staff and contractors, Bloomhill has also been working hard to establish strong partnerships with key organisations and networks aligned with our mission, including: National Alliance for Cancer Wellness, Queensland Cancer Council, Leukaemia Foundation, Sunshine Coast University Hospital, Sunshine Coast University, Canteen, PHN Integrated Care Alliance Group, USE External Advisory Committee – Counselling.

Meeting national healthcare standards

Client safety and quality care are at the heart of everything we do at Bloomhill.

As part of this commitment, we have voluntarily achieved accreditation against the National Safety and Quality Primary and Community Healthcare Standards (The Standards) through the Australian Council on Healthcare Standards (ACHS).

This significant milestone reflects our dedication to supporting patients, carers and their loves ones throughout their cancer experience.

Why are these standards important?

The Standards were developed by the Australian Commission on Safety and Quality in Healthcare to protect the safety and wellbeing of people receiving care in primary and community healthcare settings. They ensure healthcare organisations deliver care that is safe, effective and responsive to the needs of all clients.

Visit the NSQHS Standards | Australian Commission on Safety and Quality in Health Care for more information.

Commitment to safety, quality and inclusivity

The accreditation of our clinical services under these rigorous standards demonstrates our focus on safety, quality and continuous improvement in delivering services.

It’s not just about meeting standards. It’s about setting a benchmark for excellence in the care we provide to our community.

How do we meet the standards?

The Standards have been integrated into our clinical services and daily operations, as follows:

Clinical governance

Bloomhill has an established clinical governance system to ensure the safety and quality of our clinical services for clients and carers. This system includes embedding effective policies and procedures, a clinical governance framework, staff training and monitoring of our service performance.

Partnering with consumers

Our staff work collaboratively with consumers (our clients, carers and their loved ones) to consult with them on specific issues and involve them in decisions that directly shape our programs and services. We regularly seek their input through formal and informal channels.

Our Lived Experience Group includes people with lived experiences of cancer from diverse backgrounds who provide valuable advice and feedback to inform the development and refinement of Bloomhill’s services and programs.

Clinical safety

Risk prevention policies and procedures are integrated into our service delivery model to ensure the clinical safety of our people and consumers is maintained at all times. This helps ensure services are delivered safely and consistently, and risks are promptly identified and addressed.

Informed consent is also embedded into our daily operations to ensure people feel empowered and informed at every stage of their care journey.

Enhancing care for diverse communities and priority populations

We recognise people from diverse communities and priority populations often face additional challenges in accessing and navigating healthcare including:

• People living in regional, rural and remote areas, First Nations peoples, people from culturally and linguistically diverse backgrounds and LGBTQIA+ people
• Older Australians, lower socioeconomic groups, adolescents and young adults, people living with a mental illness or disabilities

By meeting the dedicated actions within the Standards, we are delivering culturally safe, inclusive and equitable care that respects the unique needs of these communities and priority populations.

What does this mean for our community?

Quality you can trust

Accreditation assures our patients, their families and our partners that we have the right systems in place to meet the highest national standards for safety and quality in healthcare.

Culturally inclusive care

We are dedicated to ensuring our services are accessible, safe and responsive to the diverse needs of our community, especially for those who may experience barriers to care.

Person-centred care

We are committed to strengthening our engagement with the cancer community, placing clients at the centre of their care.

Continuous improvement

Accreditation is an important step in our continuous improvement program as we enhance our services to provide even better outcomes for all people affected by cancer.

Enhanced reputation

Accreditation further solidifies our reputation as a leading provider of high-quality care and services for the cancer community.

Improved patient outcomes

Aligning with national standards ensures continuous improvement in patient care and safety.

Learn more about our services for people with cancer and their loved ones.

Looking ahead

We remain committed to building on these foundations and continue to evolve our services to meet the changing needs of the cancer community and leading the way in safe, high-quality and inclusive care for all.

Organisational Structure

Bloomhill Cancer Care Ltd is a company limited by guarantee. We are a not-for-profit charitable organisation registered with the Australian Charities and Not-for-profits Commission (ACNC) and with Deductible Gift Recipient (DGR) status.

Our integrative cancer care centre is located in Buderim. We also lease and operate a Distribution Centre and eleven Op Shops across the greater Sunshine Coast region. This retail arm of the business is managed by a team of professional shop managers and retail assistants who are supported by an army of fabulously dedicated volunteers.

Another arm of the Bloomhill business is our Client Transport Service designed to help people in need of assistance to access essential cancer treatment, nursing care and allied health services. The transport fleet is financially supported through sponsorship, donations and in-kind support provided by trained volunteers.